If a Care Provider reports flu-like symptoms, we immediately restaff their visits and notify the client's family.
Before returning to work after an illness, our Care Providers must follow our new clearance process, in accordance with the Center for Disease Control's guidelines.
We've updated our client consultations to ensure proper protections are in place before care begins.
Our trained support team is available 24/7 to handle any urgent client situations.
Pre-Visit Check and Safety Tools for Care Providers
Prior to every visit, Care Providers are required to take their temperature and confirm that they have no fever or symptoms of illness.
Care Providers receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.
We are ensuring that all Care Providers have supplies such as personal protective equipment (PPE) and thermometers.
Expanded PPE Requirements and Training
We now provide masks for our Care Providers so that they can wear one at every shift.
Masks, Gowns, Shoe Covers, Sanitizers, and Gloves are also provided to our care providers.
We have expanded our requirements for when masks and gloves must be worn - and documented them for clients and Care Providers.
Care Providers are trained by video on the proper use of personal protective equipment (PPE).
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