COVID Response

Our Response To COVID-19

Our New System for Client and Caregiver Safety

  • If a Care Provider reports flu-like symptoms, we immediately restaff their visits and notify the client's family.


  • Before returning to work after an illness, our Care Providers must follow our new clearance process, in accordance with the Center for Disease Control's guidelines.

 

  • We've updated our client consultations to ensure proper protections are in place before care begins.

 

  • Our trained support team is available 24/7 to handle any urgent client situations.

Pre-Visit Check and Safety Tools for Care Providers

  • Prior to every visit, Care Providers are required to take their temperature and confirm that they have no fever or symptoms of illness.



  • Care Providers receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.

 

  • We are ensuring that all Care Providers have supplies such as personal protective equipment (PPE) and thermometers.

Expanded PPE Requirements and Training

  • We now provide masks for our Care Providers so that they can wear one at every shift.

 

  • Masks, Gowns, Shoe Covers, Sanitizers, and Gloves are also provided to our care providers. 

 

  • We have expanded our requirements for when masks and gloves must be worn - and documented them for clients and Care Providers.

 

  • Care Providers are trained by video on the proper use of personal protective equipment (PPE).
Share by: