Our Response To COVID-19
Our New System for Client and Caregiver Safety
- If a Care Provider reports flu-like symptoms, we immediately restaff their visits and notify the client's family.
- Before returning to work after an illness, our Care Providers must follow our new clearance process, in accordance with the Center for Disease Control's guidelines.
- We've updated our client consultations to ensure proper protections are in place before care begins.
- Our trained support team is available 24/7 to handle any urgent client situations.
Pre-Visit Check and Safety Tools for Care Providers
- Prior to every visit, Care Providers are required to take their temperature and confirm that they have no fever or symptoms of illness.
- Care Providers receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.
- We are ensuring that all Care Providers have supplies such as personal protective equipment (PPE) and thermometers.
Expanded PPE Requirements and Training
- We now provide masks for our Care Providers so that they can wear one at every shift.
- Masks, Gowns, Shoe Covers, Sanitizers, and Gloves are also provided to our care providers.
- We have expanded our requirements for when masks and gloves must be worn - and documented them for clients and Care Providers.
- Care Providers are trained by video on the proper use of personal protective equipment (PPE).
